FAQ

Mallkie is a complete ecommerce marketplace in Africa that allows you to buy goods from vendors, or set up an online store to sell your goods. Mallkie is the leading ecommerce platform which enables vendors to sell to millions of buyers online. It’s perfect for vendors who want to start their own ecommerce store without any hassle, as well as the best solution for convenient shopping by buyers. 

We do payment on delivery in areas where we have a distribution center located, that is Kumasi, and Accra. 

You can pay by Mobile Money, Credit Card, Mastercard or Paypal 

1. Go to the menu

2. Click on Vendor Dashboard (Seller Dashboard)

3. Click on Join Now

4. Fill in the details and create your account

5. Congrats, you are now set. Wait for approval

1. To post products you need to ensure that your store details are complete. 

2. On your dashboard click on the menu icon, and go to profile to update your store name, city, phone and descriptions.

3. After click on the menu > Product > Product Listing

4. Now you can post products anytime

Our usual delivery period is 24 to 48 hours within Accra. Outside Accra, it can take up to 3 days. Please note that in some instances an order can take up to 2 weeks or 1 month due to restocking by vendors and other practical reasons. We will communicate to you if such instance will affect your delivery date.

Yes, we deliver to other countries through DHL, FedEx and UPS. Shipping rates are charged by the Courier company in this case.

Every Vendor has returns policy for their stores and products. It is advised you read the returns policy before placing the order.

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